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FAQs

Do you ship your products to all countries?
Yes, we ship our products to almost all countries, globally.


Do the shipping charges vary from country to country?
Yes, for some products, they vary from country to country.


Is the shipping charge calculated on weight of the package?
The shipping charges are calculated on the number of products in your order.


Can I track the package once you ship it from India?
Yes, you would receive an email with the Airway Bill number of the courier once it is shipped. You would be able to track it with the respective courier.


What are your shipping charges for deliveries inside India?
There are no shipping charges for deliveries inside India.


What do you mean by Custom duty Charges?
Custom duty is a kind of indirect tax which is levied on the import and export of goods of international trade. Duties levied by the government in relation to imported items is referred to as import duty. The custom duty charges are decided, solely by the local government of the receiver. The weight of the package, the value and the dimensions or other criteria, play a role in determining the custom duty/ local taxes/ VAT on the package.


Why should I pay the custom duties?
Custom duty charges/ VAT/ Import duty, are solely under the discretion of the local governments and as a seller, we have no control over the same. Your country's Import Rules and regulations play a vital role in determining the Custom duties/ VAT/ Import duties etc.


Why was I not charged Custom duty last time?
As Custom duties are solely under the discretion of the local government, it is very tough to predict the occurrence. It’s the local government that decides the custom duties and any other taxes at the destination and as a seller, we have no control over the same.


I have already paid shipping charges, Why would I pay custom duty or VAT?
The shipping charges that we collect is the freight charges that we collect for shipping the product from India to your country, through reputed couriers. The custom duties/ VAT is not part of the shipping charges that we collect and is usually decided only by your local government.


Can you send the parcel with a lower value invoice or declare it as a Gift?
We would not be able to send parcels from India, with a lower invoice or declare it as a Gift. We abide by the rules of the country and do not follow such practices.


I am an office going person and would not be at home to collect the parcel. What do I do?
You would be sent the tracking details of the courier within 24 hours of shipment from India. You could contact your local courier office and schedule a delivery based on your convenience and availability.


Would you be able to ship my products in different packages?
Such decisions are made, based on the order placed. Please email us with your order tracking number and the request. We shall get back to you based on the order that's placed.


What are the couriers you use to ship the products?
We use reputed couriers like DHL, Fedex, Aramex based on the destination of delivery.


I do not like a product that I received, Can I return this product?
We would be able to accept returns for all eligible products. Please check the returns policy, to understand if the product that you ordered is eligible for return.